Shipping, Returns, & Exchanges

Shipping and Processing Table

 

DESTINATION

PROCESSING TIME

ESTIMATED SHIPPING TIME (Excluding processing)

SHIPPING FEE

Domestic

(below $150)

24-48 hours

Ground: 2-4 business days

$7.95

Expedited - 2 day shipping

$24.95

Domestic

(over $150)

Ground: 2-4 business days

Free shipping

Hawaii (Flat Rate)

24-48 hours

2-4 business days

$7.95

Alaska (Flat Rate)

24-48 hours

2-4 business days

$7.95

Canada (Flat Rate)

24-48 hours

5-10 business days

$19.95

International

2-4 business days

7 - 10 business days (depending on your country)

$39.95

 

Processing Guidelines

Orders placed Monday through Friday at 9:00 am PST will begin processing on the same day. Orders placed on Friday after 9:00 am PST and through the weekend will begin processing on the following Monday.

Please note that some brands have longer processing times. Refer to the product page descriptions for details.

General Return Policy

You may return the item(s) within 14 days for a full refund of the purchase price to the card used to make the purchase less the cost of the return shipping label if used.  

Some items may have a shorter return period and re-stocking fees, please make sure to check the item(s) description prior to ordering.

To return an item (s) please email: cs@couturecandy.com

All item/s must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted. Swimwear items must have all original tags and hygienic liners still attached.

Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from cs@couturecandy.com.

  • Any returns which are received after 14 days will be accessed a 10% restocking fee.

  • We do not accept returns after 30 days.

Sale Products with a 40% off Discount or More

Products with a total discount of 40% or more will have a 10% restocking fee applied. Shipping fees, if any, which were applied at purchase are not refunded.

Special Occasion Dress & Jewelry Return Policy

Please send your item(s) for return within 5 days of receipt for store credit or a refund less a 10% restocking feeSale items may be returned for store credit only.  Please refer to the list below to see all Special Occasion Dress brands. If you use our Return Shipping Label, the cost is deducted from your Refund or Store Credit.

To return an item(s) please email: cs@couturecandy.com to receive a Return Merchandise Authorization (RMA) number.

Our support team will issue you a Return Shipping Label for your convenience usually within one business day of receiving your request and deduct the return shipping amount from your store credit or refund.

  • Any returns received after 5 days are assessed an additional 10% restocking fee.

  • Any returns without an RMA are subject to a penalty of 25% percent of the purchase amount.

Special Occasion Dress Brands:

57 Grand, After Six, Angela & Alison, Alfred Sung, Alyce Paris, Baccio Couture, Brit Cameron, BG Haute, Cameron Blake, Cassandra Stone, Daniela Corte, Dessy Collection, Ellie Wilde, Faviana, Gigi, La Femme, Ieena for Mac Duggal, Janique, Jasz Couture, Jolene, Jovani, Jy-Jenny Yoo, Kay Unger, Ivonne D for Mon Cheri, LARA Dresses, Lela Rose, Limpasse, Mac Duggal, Madison James, Milano Formals, Mon Cheri, Montage by Mon Cheri, Nina Canacci, Savee Couture, SCALA, Social Bridesmaids by Dessy, Social Occasions by Mon Cheri, Sue Wong, Tony Bowls.

Store Credit

Your store credit can be used on any product sitewide without restrictions and does not expire. To use your store credit, simply sign into your account, and checkout as you normally would. At the payment step of checking out, your store credit will automatically be applied.

International Customers

Given the time for transit we extend the RA period to 10 business days.  Please note shipping, taxes, or duties are the responsibility of the customer and are non-creditable upon return. For international customers, we will not reimburse return shipping charges or any taxes/duties if any.  Returns received after 30 days of receipt will incur a 20% late fee.

CoutureCandy accepts no risk of merchandise loss due to international shipment.

Exchanges

If you want to exchange your item for another size just email cs@couturecandy.com. One of our staff will be happy to place a new order for you and provide a RMA for your previous purchase following our standard return policy.  Please note re-stocking fees may apply, and the shipping cost of returning your original purchase will be deducted from your refunded amount.