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SHIPPING, RETURNS, & EXCHANGES:
| DESTINATION |
PROCESSING TIME |
ESTIMATED SHIPPING TIME (Not including processing) |
SHIPPING FEE |
|
Domestic |
24-48 hours |
Ground: 2-4 business days |
$7.95 |
|
Expedited - 2 day shipping |
$24.95 |
||
|
Domestic (over $149) |
Ground: 2-4 business days |
Free shipping |
|
|
Hawaii (Flat Rate) |
24-48 hours |
2-4 business days |
$7.95 |
|
Alaska (Flat Rate) |
24-48 hours |
2-4 business days |
$7.95 |
|
Canada (Flat Rate) |
24-48 hours |
5-10 business days |
$19.95 |
|
International |
2-4 business days |
7 - 10 business days (depending on your country) |
$39.95 |
Free Ground Shipping on all orders over $149 within the Continental US.
Every attempt will be made to process and ship your order the day it's received. All US orders are shipped ground via UPS or USPS and should be received with an estimated delivery time of 3-5 business days after processing. Delivery time does not include Saturdays, Sundays or holidays.
Order Processing
All orders are processed pending availability and credit card verification. Most orders placed Monday through Friday at 9:00 am PST will begin processing on the same day. Orders placed on Friday after 9:00 am PST and through the weekend will begin processing on the following Monday.
CoutureCandy will contact you if it is unable to process and ship your order for any reason, and if additional identification is needed for credit card verification.
International Shipping Policies
International shipping fees are $39.95 USD. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
International orders are subject to verification upon request. First time international customers may need to submit a copy of their passport to by emailing a scanned copy to cs@couturecandy.com. We apologize for any inconvenience however this is necessary for protection against fraudulent orders.
CoutureCandy accepts no risk of merchandise loss due to international shipment. All risk passes to you upon our delivery to the carrier. You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; CoutureCandy has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from CoutureCandy, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
Refused Shipments
If you choose to refuse your shipments from CoutureCandy, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to CoutureCandy. This amount will be deducted from your merchandise refund.
Privacy
CoutureCandy takes the utmost of care to ensure your privacy. We would like our international customers to understand that international shipments are subject to opening and inspection by customs authorities. Also, we are required to provide customs authorities with basic shipment and product information.
Hassle Free Return Policy
We want you to be fully satisfied with every item that you purchase. If you are not fully satisfied with an item that you have purchased, you may return the item(s) within the timeframe in the table below for a full refund of the purchase price, minus the shipping, handling or other charges to the card used to make the purchase. Some items may have a shorter return period and re-stocking fees, please make sure to check item (s) description first prior to ordering.
To return an item (s) please email: cs@couturecandy.com
A customer service representative will provide you with a Return Merchandise Authorization (RMA), as well as email a return shipping label to enjoy a hassle free return process. Please note if you chose to use the provided return shipping label the return shipping fees will be deducted from the credit issued to the card used to make your original purchase.
If you received a damaged or defective item please contact us immediately by emailing: cs@couturecandy.com
Please do not refuse the package or attempt to return it yourself prior to contacting us. We will remedy the situation for you!
All item/s must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.
After your request has been submitted and both the RMA and return label electronically received by email, please place the label on the outside of the package in insure safe delivery. If you chose to use your own shipping carrier make sure to send back via a traceable method having first obtained a return tracking number and RMA from CoutureCandy.com customer service.
Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from cs@couturecandy.com.
General Return Policy for Sale Items (Including Coupons and Promotions)
CoutureCandy accepts returns for Sale merchandise unless otherwise noted on the specific product page as FINAL SALE. All item/s must be unworn and unaltered, and all original tags must be attached.
Requesting a Return Authorization (RMA)
To return your order please contact cs@couturecandy.com for a return authorization number (RMA) and request either Store Credit or Refund. Write the RMA number on the outside of your return package. Our support team will issue you a Return Shipping Label for your convenience usually within one business day of receiving your request and deduct the return shipping amount from your store credit or refund if applicable.
Packages returned without first obtaining an RMA number will be accepted, but a penalty of 25% percent of the purchase amount will apply so please email our Customer Service team to receive an RA first before returning your package!
Return Shipping Label (RSL) if used is deducted from your Refund or Store Credit.
|
RETURN POLICY |
||
| CATEGORY | RETURN TIMES (Upon delivery date) |
REFUND |
|
Evening Dresses Brands Alyce Paris |
Return within 3 business days from delivery date |
STORE CREDIT MONETARY REFUND |
|
Return beyond 3 business days from delivery date |
STORE CREDIT MONETARY REFUND |
|
|
Return beyond 30 days from delivery date |
NO RETURNS will be accepted | |
|
Swimwear Items Please note original shipping cost will not be refunded. |
Return within 14 days from delivery date |
No restocking fee Less return shipping cost |
|
Return beyond 14 days from delivery date |
With 10% restocking fee Less return shipping cost |
|
|
Return beyond 30 days from delivery date |
NO RETURNS will be accepted | |
|
Jewelry & Fine Jewelry Items |
Return within 14 days from delivery date |
With 10% restocking fee Less original freight cost if shipped for free Less return shipping cost |
|
Return beyond 14 days from delivery date |
With 20% restocking fee Less original freight cost if shipped for free Less return shipping cost |
|
|
Return beyond 30 days from delivery date |
NO RETURNS will be accepted | |
|
General Return Policy for Sale Items with a 30% off discount or more including coupon codes used |
Return within 14 days from delivery date |
With 10% restocking fee |
|
Return beyond 14 days from delivery date |
With 20% restocking fee Less original freight cost if shipped for free Less return shipping cost |
|
|
Return beyond 30 days from delivery date |
With 30% restocking fee Less original freight cost if shipped for free less return shipping cost |
|
|
Return beyond 60 days from delivery date |
NO RETURNS will be accepted | |
|
General Returns |
Return within 14 days from delivery date |
No restocking fee Less return shipping cost |
|
Return beyond 14 days from delivery date |
With10% restocking fee Less return shipping cost |
|
|
Return beyond 30 days from delivery date |
With 20% restocking fee Less return shipping cost |
|
|
Return beyond 60 days from delivery date |
NO RETURNS will be accepted | |
Store Credit
At CoutureCandy.com we want you to be 100% satisfied. Your store credit can be used on any product sitewide without restrictions. Store credits once issued may be redeemed only one time at which point merchandise purchased with a store credit becomes a Final Sale.
To use your store credit, simply sign into your account, and checkout as you normally would. At the payment step of checking out, your store credit will automatically be applied.
110% Price Match Guarantee!
We offer a price match of 110% on special occasion dresses. If you find the same dress from an authorized retailer we will deduct 10% from your purchase price.
To be eligible for a price match, the retailer must be authorized by the designer to sell the item at that price, and they must have the item in stock in that same color and size. This policy excludes sale items.
CoutureCandy.com agrees to price match up to 110% of the price of a US authorized brand retailers price for all products with the same size, style, and color listed on the CoutureCandy.com site with the "110% Price Match" text ad within the price field of the product. Not all product are eligible for price matching so please refer to the product page or call Customer Service if you are unsure for qualification.
Return Shipping Labels
Return Shipping Labels are issued to US customers only. All international customers are responsible to pay any and all fees when shipping an item back. (Duties, taxes, etc) - we recommend UPS and select “Free Domicile” when completing the shipping label.
Order Cancellations
We understand that you may change your mind about an item selected. We will gladly cancel any order as long as it has not been processed and shipped. If your selection has been processed and shipped, the order will follow our return policy listed above.
Damaged Merchandise or Incorrect Merchandise
If you have received a damaged or incorrrect item please contact cs@couturecandy.com with the picture of the product to request a return label. Please note that there will be an investigation to be conducted and once proven that it is really damaged or wrongly received item we will issue a full refund or replacement.
For Evening dresses (please see our Evening Dresses policy for the list) - please contact us within 2 business days from the day you received your package to request for an RMA and Return Shipping Label.
For Jewelry & Fine Jewelry - please contact us within 2 business days from the day you received your package to request for an RMA and Return Shipping Label.
For Regular items - please contact us within 5 business days from the day you received your package to request for an RMA and Return Shipping Label..Once you receive your RMA number please send it right away within 2 business days to avoid any restocking fees.
For further assistance please call our toll free hotline at (855) 531-3811 and a representative will be happy to assist you.
Exchanges
If you want to exchange your item for another size just email cs@couturecandy.com. One of our staff will be happy to place a new order for you and provide a RMA for your previous purchase following our standard return policy. Please note re-stocking fees may apply, and the shipping cost of returning your original purchase will be deducted from your refunded amount.