Returns & Exchanges
General Return Policy
We want our valued customers to be happy with their purchase, and equally happy if they need to make a return! Our general return policy applies to ALL products except Sale Items. It’s simple and straightforward.
If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt for a monetary refund less a 15% restocking fee. If you use our Return Shipping Label, the cost is deducted from your refund as is original freight cost if shipping was complimentary at checkout.
Unlike many retailers we also accept Sale Product returns. Products with a total discount of 30% or more will be accessed a 20% restocking fee and will be refunded to the original form of payment. Shipping fees, if any, which were applied at checkout, are not refunded and original freight cost is deducted from your monetary refund.
Hassle Free Return Process:
To return an item(s) please email: email@example.com to receive a Return Merchandise Authorization (RMA) number.
Our support team will issue you a Return Shipping Label for your convenience usually within one business day of receiving your request and deduct the return shipping amount from your monetary refund.
- Any returns received at our warehouse after 5 days of receiving your RMA are assessed a 20% restocking fee.
- Any returns without an RMA number are subject to a penalty of 25% percent of the purchase amount.
- We do not accept returns after 30 days.
All item/s must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted. Swimwear items must have all original tags and hygienic liners still attached. Upon inspection, if it is determined the item has been worn, altered, without tags or damaged without notifying us, your return authorization will be voided and the item will be shipped back to you.
Each designer tends to have a specific size guide, and not all designers follow size guides you normally refer to for sizing. We highly recommend reviewing the size guide listed on the specific designer dress brand of choice before making your special occasion dress purchase. As a general rule when in doubt of a size option, always chose the larger size if unsure. It's easy to take a dress in, but nearly impossible to add width.
Given the time for transit we extend the RA period to 10 business days. Please note shipping, taxes, or duties are the responsibility of the customer and are non-creditable upon return. For international customers, we will not reimburse return shipping charges or any taxes/duties if any. Returns received after 30 days of receipt will incur a 20% late fee.
Couture Candy accepts no risk of merchandise loss due to international shipment.
If you want to exchange your item for another size just email firstname.lastname@example.org. One of our staff will be happy to place a new order for you and provide a RMA for your previous purchase following our general return policy. Please note re-stocking fees may apply, and the shipping cost of returning your original purchase will be deducted from your refunded amount.
If you find a lower price for any non-sale dress that we carry online prior to placing an order, we will match that price on your order. Call us before placing an order to tell us where we can find the current dress at a lower price on another site. The price match must be an online advertised price, it can not be from brick and mortar pricing.
Exceptions: Dress must be shown on a website that is a US based authorized retailer of the dress. Offer is not valid if the dress is shown as “sale”, “clearance”, “special”, or an auction site. Shipping charges will be considered when looking at lower price. This offer cannot be used with any other discount, coupon, or special offer. Site must have item in stock in size and color that you are ordering available for immediate shipping. Special Order items do not apply.
No Sales Tax for Out of State Shoppers
Sales tax is only collected for shoppers whom live and/or sending packages to a California shipping address. All other states are currently exempt from paying sales tax on purchase from CoutureCandy.com. What this means is that if you live in any other state in the US besides California, upon checkout you will not pay sales tax as you would in your state of origin. This saving is significant and something we encourage shoppers to consider when purchasing as in many cases this is saving of up to 10% depending upon which state you reside.
Corporate Return Philosophy
We as a business have no interest in collecting freight cost for returns, or adding stocking fees to process products which come back to our warehouse as returns. We truly want our customers to be happy with their purchases. Not all products fit properly, and thus product returns are a natural element of online retailing. With that said, special occasion branded dresses and most hand made jewelry are traditionally special ordered and limited in quantity. They are also more expensive to process and ship to your home. Our return policy is in place as the best possible means to fairly reflect the economics of buying, making, and distributing these special products. We hope you enjoy shopping with Couture Candy and thank you for your business.