- RETURNS AND EXCHANGES (Disabled)
RETURNS AND EXCHANGES (Disabled)
Hassle Free Return Policy:
We at the CoutureCandy.com want you to be fully satisfied with every item that you purchase. If you are not fully satisfied with an item that you have purchased, you may return the item(s) within 14 days for a full refund of the purchase price, minus the shipping, handling or other charges to the card used to make the purchase. Some items may have a shorter return period and re-stocking fees, please make sure to check item (s) description and the below return information policy first prior to ordering.
To return an item (s) please email: email@example.com
A customer service representative will provide you with a Return Merchandise Authorization (RMA), as well as email a return shipping label to enjoy a hassle free return process. Please note if you chose to use the provided return shipping label the return shipping fees will be deducted from the credit issued to the card used to make your original purchase.
If you received a damaged or defective item please contact us immediately by emailing: firstname.lastname@example.org Please do not refuse the package or attempt to return it yourself prior to contacting us. We will remedy the situation for you!
All item/s must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.
After your request has been submitted and both the RMA and return label electronically received by email, please place the label on the outside of the package in insure safe delivery. If you chose to use your own shipping carrier make sure to send back via a traceable method having first obtained a return tracking number and RMA from CoutureCandy.com customer service.
Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from email@example.com.
General Sale Return Policy:
CoutureCandy accepts returns for Sale merchandise unless otherwise noted on the specific product page as FINAL SALE. All item/s must be unworn and unaltered, and all original tags must be attached. You have 14 days (unless otherwise noted on product page) to return your item (s) for a full refund to the credit card used to make your purchase.
Any returns which are recieved after 14 days will be accessed a 10% restocking fee, returns received after 30 days are accessed a 20% restocking fee, and all products received after 60 days will be returned to sender.
Swimwear Return Policy:
Items must have all original tags and hygienic liners still attached. Please see our fit guides before purchasing from any of our swimwear brands. A complete refund of the purchase price will be applied to your credit card if returned with 14 days of delivery. Any products returned after this period will be accessed a 10% restocking fee. No refunds to the credit card can be given after 30 days from the date of purchase for swimwear purchases.
Sale Returns for products with a 30% off discount or more:
CoutureCandy.com accepts returns which are sold with a discount of 30% or more, however we apply a 10% restocking fee. This fee will be deducted from the refunded amount and applied to the original form of payment. Shipping fees, if any, which were applied at purchase are not refunded.
SCALA, BG Haute, Sue Wong, Savee Couture, & Johnathan Kayne Dresses: A 10% restocking fee applies to all returned products from these designers. Item/s must be unworn and unaltered, and all original tags must be attached and returned within 7 days of post marked delivery date for a full refund less the restocking fee to the credit card used to make the original purchase. Any returns from the above designers which are received after 14 days are accessed a 20% restocking fee. Complimentary free ground shipping applies to all items purchased from these designers.
If you want to exchange your item for another size just email firstname.lastname@example.org. One of our staff will be happy to place a new order for you and provide a RMA for your previous purchase. Please note re-stocking fees may apply, and the shipping cost of returning your original purchase will be deducted from your refunded amount.