Returns and Exchanges

RETURNS AND EXCHANGES

UPDATED NOVEMBER 15, 2014

If you are not satisfied with your online purchase, we are not satisfied, please follow our guidelines for returns:

  • All returns must be postmarked within 14 days of receipt
  • Once return is processed we will issue a refund to the credit card originally used for the purchase
  • Sale items are fully refundable to card used for the purchase unless otherwise noted on product page
  • The merchandise must be in its original condition and unworn
  • We do not refund shipping charges
  • We do not accept returns/exchanges on custom-made or special order items, or undergarments. These types of sales are final
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear
Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges

If you would like to exchange an item for another color or size, please contact support@CoutureCandy.com to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).


How to Return Merchandise
Please place the order # enclosed in your package and send to:

CoutureCandy.com
Attn: Internet Returns
715 State Street
Santa Barbara, California 93101


Tips on sending your return package:
  • Please include your original order #
  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise
  • No COD (Cash/Check on Delivery) packages will be accepted
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, e-mail us at support@couturecandy.com.

International Returns
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

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