Returns

COUTURECANDY "No Hassle" RETURN POLICY

CoutureCandy wants you to be completely satisfied with your purchase.

If you are unsatisfied with your returnable item for any reason, simply send it and the receipt back to us within 30 days of arrival for a refund or store credit.

Please see exceptions below on some product categories. We do not refund original or return shipping charges.

Exceptions

We do not accept returns on sunglasses, shoes, jewelry, handbags, or accessories. Some products, as marked clearly in their description, are not returnable. We also do not accept returns on items that have been worn, altered, washed, or damaged in any way.

Sale Items

Items clearly marked as 'Sale' may be returned for store credit only, unless otherwise noted. Upon receiving your return, we will issue you a store credit redeemable at CoutureCandy.

Clearance Items

Clearance items may not be returned. These products will be clearly marked 'Clearance'.

International Orders

We accept international returns and they are subject to the same restrictions as domestic orders.

Swimwear Returns:

In addition to all return stipulations: We allow a one time size exchange or return on swimsuits. All tags and hygienic liners must be in place and the item must be in new condition. For this reason, do not remove your undergarments when you first try on the swimsuit. CoutureCandy will not issue a refund or credit for swimwear unless it is returned within 30 days in perfect, re-sellable condition. Please follow all other return guidelines and instructions.

Damaged / Defective Goods:

At CoutureCandy, we are committed to selling only first-quality, genuine designer fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email within 3 days of receiving the order, at ra@couturecandy.com to be eligible for a refund.

Return Procedures:

  • Please fill out information on the bottom part of your receipt with our return information.
  • Place your items to be returned with the completed return receipt on top
  • Return shipping address will be included on the original packing receipt. You may also call or email us at any time to get this information.
  • Return packages must be postmarked no later than 30 days from date of original delivery.
  • Customer is responsible for return shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express that allows you to track your package. If you send a return COD, it will not be accepted.
  • Claims for packages lost or damaged in transit must be made by the shipper.