Frequently Asked Questions

Sweet CoutureCandy Features

• Latest Addictions - Updated regularly by CoutureCandy stylists to highlight some of our favorite products.
• Shop the Runway - A collection of our fashions on CoutureCandy models. News runway shots are always being added so check back often.
• Celebrity Style - Celebrity and fashion news. Find out which designers appear on your favorite TV show, who's wearing what and buy it online.
• Personal Stylists - CoutureCandy person stylist tips, fashion information, advice and answers to your fashion questions.
  • Designer of the Week - Information about hot fashion designers.
  • Q&A - Our fashionistas are always here to answer questions. Here we take questions from you and put our answers in a weekly column.
  • Stylist tip of the Week - Fashion tips and advice from our fashionistas.
  • Denim Fit Guide - A comprehensive guide on denim jeans and what to look for when buying.
  • Gift Ideas - Fabulous gift ideas for yourself or special occasions.
• CoutureCandy Newsletter - CoutureCandy news and fashion tips are sent weekly.
• CoutureCasts - Listen to our online fashion radio show on your iPod.

How can I subscribe/unsubscribe to the CoutureCandy Newsletter?

You can subscribe to the newsletter here: http://www.couturecandy.com/submit-newsletter.html. To unsubscribe to your newsletter, click the unsubscribe link at the bottom of your newsletter.

What are CoutureCasts and how can I listen to them on my iPod or computer?

CoutureCandy creates online radio shows that you can listen to on your iPod or computer. Typical CoutureCasts include an interview with a popular designer or an icon in the fashion industry. CouturCasts are always interesting, convenient and easy to use. To download CoutureCasts to your iPod, simply go to the Media Archive page, select on the CoutureCast you want then click the iTunes 1-click button.

What CoutureCandy secrets can help shop online?

We are always adding new features to CoutureCandy and it's sometimes hard for us to keep up. Check out our CoutureCandy features listed above for a good list of what's available. Don't miss out on our podcasts - we go through a lot of effort to get interviews with top designers and podcasts are super convenient. If you work behind computers often then search Google, our website and find the latest news on CoutureCandy.

How can I find information about advertising and the CoutureCandy Affiliate Program?

For information about advertising, please email advertising@couturecandy.com. CoutureCandy's affiliate program can be found on Commission Junction - click here for more details: http://www.couturecandy.com/affiliates.htm

Return to top

Do you match competitors' prices?

Price match guarantee. CoutureCandy will match any online competitor's regular-priced merchandise within 30 days of your purchase. Regular price refers to the manufacturer’s suggested retail price and refunds will be given at our discretion. If you have found your item at a lower price elsewhere, please email us at pricematch@couturecandy.com.

How to use the CoutureCandy shopping cart?

• Step 1 Shopping Cart - Add items to your shopping cart. When you are done adding items to your cart, click Proceed to Checkout. You can remove items from your cart by selecting the checkbox to the left of the product image then clicking the Remove button.
• Step 2 Account - For existing customers, enter your email address and password and click Login. For new customers, fill out the form to create your account then click Submit.
• Step 3 Address - If your billing address is correct and your package will be delivered to your billing address then click Continue Checkout. If you would like to ship to a new address then select Deliver to a different address and click Continue Checkout. Here you can enter your new address or select from a list of previously used addresses.
• Step 4 Confirmation - Confirm your billing, shipping address, enter your coupon code or gift certificate code, select shipping preferences then click Continue Checkout.
• Step 5 Purchase - Enter your credit card information and click Make Payment.
• Step 6 Receipt - After accepting your credit card, we will show a receipt for your order.

Can I pay by cash?

Yes, you can pay for your online purchase with CASH -- no credit card required. Simply buy a PaidByCash Virtual Card for any amount you wish at over 60,000 neighborhood locations near you, and spend it online at CoutureCandy.com.

What credit cards do you accept?

We accept all major credit cards: Visa, Mastercard, American Express and Discover Card.

Do you charge sales tax?

We charge sales tax for all orders shipped California. We do not add sales tax for items shipped outside of California.

How can I track my order?

A confirmation email is sent once your order has been accepted. Additionally, a shipment confirmation email is sent as your items are shipped - included in this email are tracking numbers that you can use to track your order with UPS, FedEx and USPS. You can check the status of your order by logging into your account at CoutureCandy. Simply click the My Account link at the top of your page or Sign In. Click View Order History then your Order Number to view the details of your order.

How can I modify my order?

For questions, changes or cancellations please contact Customer Service. Online you can reach Customer Service with LivePerson or call us at 1-866-399-CANDY.

What is your privacy policy?

Information on CoutureCandy's privacy policy can be found here: http://www.couturecandy.com/privacy-policy.htm

Is CoutureCandy secure against fraud and online hackers?

Security at CoutureCandy is something we take very seriously. Our site is checked daily by HackerSafe to ensure CoutureCandy is secure against malicious attacks. GeoTrust SSL Technology guarantees that your personal data is transmitted from your PC to our Server with the most sophisticated encryption technology available. Additionally all personal credit card information is encrypted on our servers.

Why did I receive multiple charges on my Credit Card for one order?

We charge your credit card when an item ships to you. Because items may ship at different times from different locations, you may find separate charges on your credit card statement.

Where is the 3 digit security code on my credit card?

The Card Security Code (CSC) is a 3 or 4 digit number printed on the back of a credit card (typically in the signature field). The number appears only on the card itself (not on receipts or statements) so it can provide some indication that the physical card is in the possession of the buyer.

Return to top

What Countries do you ship to?

CoutureCandy ships to most locations throughout the world. See the full list of countries.

Guidelines

For U.S. orders, you must have both a shipping address and credit card billing address within the United States in order to make a purchase. The issuing bank must also be based in the United States.

• UPS (United Postal Service)
• FedEx
• DHL
• USPS (United States Postal Services)

After an order is placed with CoutureCandy.com, you will receive a confirmation email saying your order has been accepted. Most items are shipped within one business day during weekdays. When an item ships, a shipment confirmation email is sent that includes a tracking number. You may use this tracking number to view the progress of your shipment.

Return to top