Shopping Online

HOW TO SHOP

BOUTIQUE SHOPPING ON COUTURECANDY.COM

CoutureCandy.com partners with America's best independent and designer boutiques to create an innovative and engaging fashion community. Our online boutique marketplace connects shoppers with today's most coveted labels from across the county. Each shop delivers the buyer's unique edit, offering inspiration from their fashion expertise and personal style. No matter which boutique you shop from, experience one simple checkout with exclusive deals and always the best in boutique-style personal service.


FOR BEST BROWSING

Whether searching for a specific designer collection, or browsing by boutique, we at CoutureCandy try to make online boutique shopping simple and straight forward. The upper navigation provides quick access to all designers and categories as well as new arrivals and the sale section. On each product page you will see the name of the boutique from where the item ships.


HOW TO ORDER

When you find an item you want to buy, select your size and click the 'Add to Bag' button. You can proceed to checkout to purchase, or continue shopping. Once you are finished, no matter how many independent boutiques you are shopping from, you only have one single checkout - it's that easy. If you need any help along the way please contact us and we'll be happy to assist you. Once you have placed your order you will receive an order confirmation via email. The boutique(s) you have ordered from will then ship your item(s) directly to you.



SOME FREQUENTLY ASKED QUESTIONS

What if I forgot my password?
If you forgot you password, simply click on this link and it will be emailed to you right away.



Can I pay by cash?
Unfortunately we only accept Credit Cards on CoutureCandy.com



What credit cards do you accept?
We accept Visa, Mastercard, American Express, and Discover



Do you charge sales tax?
We charge sales tax for all orders shipped to California. We do not add sales tax for items shipped outside of California.



How can I track my order?
A confirmation email is sent once your order has been accepted. When your items ship, you will receive a shipment confirmation email that will provide you with a UPS/FedEx/USPS tracking number.

You can also check the status of your order by logging into your account at CoutureCandy. Simply click the My Account link at the top of your page. Sign in and click View Order History then your Order Number to view the details of your order.



How can I modify my order?
For questions, changes or cancellations please contact Customer Service: support@couturecandy.com. We will try our best to accommodate your wishes; however, we can make no guarantees that an order can be modified after it is placed.



Item availability
We do our best to keep our inventory accurate. Occasionally certain products may sell out before we can fulfill an order. If we are out of stock on an item you have ordered, we will notify you as fast as possible via e-mail or phone. Any changes to your order will be reflected in your order total.



What is your Privacy Policy?
Information on CoutureCandy's privacy policy can be found here: http://www.couturecandy.com/privacy-policy.htm



Is CoutureCandy secure against fraud and online hackers?
Security at CoutureCandy is something we take very seriously. Our site is checked daily by HackerSafe to ensure CoutureCandy is secure against malicious attacks. GeoTrust SSL Technology guarantees that your personal data is transmitted from your PC to our Server with the most sophisticated encryption technology available. Additionally all personal credit card information is encrypted on our servers.



Why did I receive multiple charges on my Credit Card for one order?
An authorization hold will be placed on your credit card when your order place is placed and will be released when your order has been processed.

We charge your credit card when an item ships to you. If your order includes multiple items that are shipped at different times, from different locations, you may find separate charges on your credit card statement. Please know that it may take a few business days for your banking institution to release the original authorization hold placed on your credit card.



Where is the 3 digit security code on my credit card?
The Card Security Code (CSC) is a 3 or 4 digit number printed on the back of a credit card (typically in the signature field). The number appears only on the card itself (not on receipts or statements) so it can provide some indication that the physical card is in the possession of the buyer.



How do I make changes to my account profile?
Log into your account and click the My Account tab. From here you can modify your address, change your e-mail, password and add addresses to your address book.

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