Every attempt will be made to process and ship your order the day it's received. All US orders are shipped ground via UPS or USPS and should be received within 1-4 business days after processing. Delivery time does not include Saturdays, Sundays or holidays.
All orders are processed pending availability and credit card verification. Most orders placed Monday through Friday at 9:00 am PST will begin processing on the same day. Orders placed on Friday after 9:00 am PST and through the weekend will begin processing on the following Monday.
CoutureCandy will contact you if it is unable to process and ship your order for any reason, and if additional identification is needed for credit card verification.
Most orders are processed within 24 hours. Processing times may be longer for certain items, as referenced on an items product page.
Domestic Shipping Costs and Methods
International shipping fees range from $39.95 - $99.95 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
International orders are subject to verification upon request. First time international customers may need to submit a faxed copy of their passport to 1-805-899-3150 or scanned copy of their email@example.com. We apologize for any inconvenience however this is necessary for protection against fraudulent orders.
CoutureCandy accepts no risk of merchandise loss due to international shipment. All risk passes to you upon our delivery to the carrier. You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; CoutureCandy has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from CoutureCandy, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
If you choose to refuse your shipments from CoutureCandy, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to CoutureCandy. This amount will be deducted from your merchandise refund.
CoutureCandy takes the utmost of care to ensure your privacy. We would like our international customers to understand that international shipments are subject to opening and inspection by customs authorities. Also, we are required to provide customs authorities with basic shipment and product information.
We at the CoutureCandy.com want you to be fully satisfied with every item that you purchase. If you are not fully satisfied with an item that you have purchased, you may return the item(s) within 14 days for a full refund of the purchase price, minus the shipping, handling or other charges to the card used to make the purchase. Some items may have a shorter return period and re-stocking fees, please make sure to check item (s) description first prior to ordering.
To return an item (s) please email: firstname.lastname@example.org
A customer service representative will provide you with a Return Merchandise Authorization (RMA), as well as email a return shipping label to enjoy a hassle free return process. Please note if you chose to use the provided return shipping label the return shipping fees will be deducted from the credit issued to the card used to make your original purchase.
If you received a damaged or defective item please contact us immediately by emailing: email@example.com. Please do not refuse the package or attempt to return it yourself prior to contacting us. We will remedy the situation for you!
All item/s must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.
After your request has been submitted and both the RMA and return label electronically received by email, please place the label on the outside of the package in insure safe delivery. If you chose to use your own shipping carrier make sure to send back via a traceable method having first obtained a return tracking number and RMA from CoutureCandy.com customer service.
Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from firstname.lastname@example.org.
CoutureCandy accepts returns for Sale merchandise unless otherwise noted on the specific product page as FINAL SALE. All item/s must be unworn and unaltered, and all original tags must be attached. You have 14 days (unless otherwise noted on product page) to return your item (s) for a full refund to the credit card used to make your purchase.
Any returns which are recieved after 14 days will be accessed a 10% restocking fee, returns received after 30 days are accessed a 20% restocking fee, and all products received after 60 days will be returned to sender.
Items must have all original tags and hygienic liners still attached. Please see our fit guides before purchasing from any of our swimwear brands. A complete refund of the purchase price will be applied to your credit card if returned with 14 days of delivery. Any products returned after this period will be accessed a 10% restocking fee. No refunds to the credit card can be given after 30 days from the date of purchase for swimwear purchases.
Sale Returns for products with a 50% off discount or more:
CoutureCandy.com accepts returns which are sold with a discount of 50% or more, however we apply a 10% restocking fee. This fee will be deducted from the refunded amount and applied to the original form of payment. Shipping fees, if any, which were applied at purchase are not refunded.
SCALA, BG Haute, Sue Wong, Savee Couture, & Johnathan Kayne Dresses: A 10% restocking fee applies to all returned products from these designers. Item/s must be unworn and unaltered, and all original tags must be attached and returned within 7 days of post marked delivery date for a full refund less the restocking fee to the credit card used to make the original purchase. Any returns from the above designers which are received after 14 days are accessed a 20% restocking fee. Complimentary free ground shipping applies to all items purchased from these designers.
If you want to exchange your item for another size just email email@example.com. One of our staff will be happy to place a new order for you and provide a RMA for your previous purchase. Please note re-stocking fees may apply, and the shipping cost of returning your original purchase will be deducted from your refunded amount.
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